Products & materials
What materials are the sinks and basins offered by Suter Inox AG made from?
Our sinks and basins are made from high-quality materials:
- Stainless steel: Classic – durable, hygienic, food-safe, heat-, corrosion- and rust-resistant, easy to maintain, and 100 % recyclable.
- Cristadur: Premium surface with a silky-matte feel and vivid colours – easy to maintain thanks to its water-repellent effect, colourfast, durable, heat-resistant, and elegant in appearance.
- Cristalite Plus: Classic with a stone-like, slightly textured feel and natural-looking colours, durable, colourfast, and easy to clean.
- Carbon: High-tech material for an exceptional look – lightweight, resilient, and easy to clean.
All materials combine quality, functionality, and design, and are designed for everyday kitchen use.
Which sink/basin fits my cabinet size?
The suitable sink/basin depends on your cabinet size and individual requirements:
- From 40 cm width: single basin or sinks with drainer
- From 55/60 cm width: larger basin, double basin, or sinks with drainer
Use our product finder to locate the product that suits your needs.
Is stainless steel heat-resistant?
Stainless steel is heat-resistant and has proven excellent for everyday kitchen use. It is no wonder that stainless steel is the top choice in professional kitchens.
However, hot pans or pots should be placed on the stove or on trivets, not directly on the stainless steel, as high temperatures can damage the product surface and/or cause discoloration.
Is stainless steel scratch-resistant?
Stainless steel is a very robust, high-quality material that maintains a like-new appearance for years. Signs of use are normal and give the noble material a beautiful patina over time. Scratch resistance varies depending on the surface.
Especially robust: our IceDesign. Its scratch resistance gives every custom-made product timeless beauty.
Tip: To keep the appearance lasting, use chopping boards and avoid dragging sharp objects directly across the surface. Also follow the care instructions.
What is the difference between matte and glossy surfaces on basins?
- Matte: Brushed, silky-matte surface – easy to maintain, less prone to fingerprints and minor wear. Modern and understated look.
- Glossy: Polished, shiny surface – classic and reflective, highlights the design and looks elegant. Minor wear can be polished if needed.
Choosing matte or glossy is a matter of personal taste. Both surfaces are designed for kitchen use and have proven reliable thousands of times. Matte surfaces and built-in appliances are currently trending and often the preferred choice.
Can all basins be installed in a custom stainless steel fabrication?
Depending on the material, different installation methods are available:
Stainless steel: Basins are welded.
The fusion of countertop and basin into a single material unit is our specialty. The aesthetic advantages are immediately apparent: the concept creates a seamless look, significantly enhancing the overall impression. Functional benefits include the jointless transition between the two levels, making cleaning easier.
Cristadur / Cristalite Plus / Carbon: Undermount installation
Basins are mounted seamlessly under the stainless steel countertop. There are limitations: installation is only possible with SolidSteel customizations, i.e., solid stainless steel countertops. Installation is not possible with SmartSteel customizations.
What surfaces do you offer for stainless steel worktops?
- IceDesign
- BlackRange Industrial
- BlackRange Passion
- Polar Look
- Xrange Ice
- Xrange Fineline
- Xrange Black
- Silk Look
- Hot-rolled
- Swirl finish
- Broadband finish
- Satin finish
- Broadband varix
- Polaris Silver
- Polaris Black
- Terra
What is sTec and how does it work?
sTec is a transparent Easy-to-Clean and anti-fingerprint coating for selected stainless steel surfaces.
- Water- and dirt-repellent – liquids bead off.
- UV-resistant, food-safe, and easy to maintain.
Result: a durable, hygienic, and well-maintained surface.
Here you can find an overview of our stainless steel surfaces and information on which surfaces can be treated with sTec.
Installation & Assembly
What installation types are available for sinks and basins? What is the difference?
Suter sinks and basins are available in the following installation types:
- Undermount: Mounted under the countertop – seamless, hygienic, elegant.
- Flush-mounted: Basin level with the countertop – modern, minimalist design.
- Flat rim: Flat rim sits on the countertop – easy to maintain, unobtrusive.
- Top-mount: Profiled rim sits on the countertop – simple installation, classic look.
- Welded: Material unit of countertop and basin – jointless transitions, modern, consistent, and hygienic.
The choice depends on material, cleaning preferences, and style. Stainless steel is suitable for all installation types.
How do I find the correct cut-out size for my worktop?
The cut-out size depends on the sink or basin model and the installation type:
- Exact dimensions can be found for each product at suter.ch → Downloads → “Dimensions / Cut-out”.
Are there installation videos or assembly instructions?
Yes, installation videos and assembly instructions are available for many Suter products.
- Assembly instructions: on suter.ch → Service
Does Suter Inox offer a measurement & installation service for stainless steel worktops?
Yes, Suter offers a professional measurement and installation service for stainless steel worktops:
Services
With our services, you reduce error risks and save time. For custom stainless steel worktops, rely on our long-standing expertise and support: before, during, and after construction! On request, we take responsibility for measuring and installing your custom stainless steel worktop.
Measurement service
Experienced professionals check the construction requirements and create precise sketches for fabrication.
Installation service
We deliver the ordered custom stainless steel worktop to the construction site on schedule and install it professionally on site. This ensures all stainless steel work is handled by a single source.
Overflow and drain technology
What overflow systems are available?
There are two main types of overflow systems: the classic overflow slot and the concealed overflow.
In the overflow slot, the opening is embossed directly into the basin wall.
The concealed overflow provides a clean appearance and is available in two variants:
- Concealed overflow with magnetic cover: the cap is magnetically attached and can be easily removed for cleaning.
- Concealed overflow with pivoting overflow cap: the stainless steel cap automatically folds back as the water level rises and can also be easily removed for
What types of drain systems are available?
There are different types of drain systems. These include the classic version with a top strainer, the concealed drain with Desino, where the basket is hidden under a cover, and the standpipe variant, where water is held back by an inserted standpipe.
Depending on the model, the variants differ in operation, design, and comfort.
What control options are available for the drain operation?
There are three types of drain operation: manual, electronic, and remote-controlled drain.
- Manual: e.g., Tipo, basket plug, or standpipe.
- Electronic: eFlow (sensor-controlled) or TouchFlow (activated by pressing the overflow cap).
- With remote-controlled drain: operated via pull knob, rotary knob, or control button on the work surface.
What is the difference between drain Type S and Type M?
The difference lies in the strainer and its diameter, making it easy to identify the two drain types.
- Type M: strainer with 97 mm (stainless steel) or 98 mm (Cristadur) diameter and 9 slots
- Type S: strainer with 110 mm diameter and 12 slots
The two drain types are based on different valve generations and basin embossings and are not interchangeable.
Can I replace or upgrade the drain later?
The main drain is embossed into the basin during the manufacturing process and cannot be replaced.
Individual parts such as strainers or plugs can, depending on the model, be replaced or added at any time.
How does the concealed overflow work?
The concealed overflow is embossed into the basin wall and has no seams.
If the water level rises too high, the excess water is drained through the overflow, preventing the basin from overflowing.
Depending on the version, the overflow is fitted with a magnetic cover or a pivoting overflow cap, which opens automatically as the water level rises.
The smooth integration also makes cleaning easier and enhances hygiene.
How do I properly clean the drain system?
All valve components are dishwasher-safe and easy to clean.
- Desino drain: open the cover, remove the strainer, remove food residues, and clean with warm water and a mild detergent.
- Strainer drain: remove the strainer, remove residues, and rinse with warm water and a mild detergent.
- Overflow: clean from the outside only – do not pour chemical cleaners directly inside.
For gentle care, we recommend using only mild, pH-neutral cleaners without abrasive components.
Care & Maintenance
How do I properly clean my sink or basin?
Regular care preserves the appearance and hygiene of your Suter sink or basin:
- Daily: wipe with warm water and a soft cloth.
- For dirt or stains: use mild dish soap or stainless steel cleaner.
- Avoid: abrasives, steel wool, or harsh chemicals.
Tip: after cleaning, wipe dry – this prevents water spots and maintains shine.
How do I properly clean my stainless steel cover? What should I watch out for?
Stainless steel covers are easy to maintain:
- Clean with warm water and a soft cloth.
- Use mild dish soap or stainless steel cleaner.
- Do not use abrasives, steel wool, or chemicals.
- Dry thoroughly after cleaning to avoid water spots.
Which cleaning products should I avoid?
Avoid aggressive or abrasive products:
- Not suitable: abrasives, steel wool, chlorine-, bleach- or acid-based cleaners (e.g., vinegar concentrates).
- Chlorine, fluoride, or nitric acids can damage the surface and cause corrosion. Prolonged exposure to acidic products or foods can also cause stains. Never use chemical descalers, such as Durgol or bleach, as incorrect use can damage the stainless steel surface.
- Recommended: mild dish soap, neutral cleaners, or specialized stainless steel cleaners.
- Always rinse with water and dry to avoid streaks.
How do I remove limescale or water spots?
Limescale and water spots can be easily removed:
- Regularly: wipe with warm water and a soft cloth.
- Light spots: treat with lemon stone, mild dish soap, or stainless steel cleaner.
- Stubborn spots: soak in a mild vinegar solution, then rinse thoroughly and dry.
- Do not use: abrasives or steel wool.
Are there special care products for sinks/basins made of stainless steel, Cristalite Plus, Cristadur, or Carbon?
Yes, each material has suitable care products:
- Stainless steel: lemon stone, mild dish soap, or stainless steel cleaner.
- Cristalite Plus / Cristadur: Easy Care cleaning kit, gentle, neutral cleaners – no acidic or abrasive products.
- Carbon: mild, non-abrasive cleaners.
Tip: regular maintenance extends the lifespan and preserves the surface.
Can scratches be removed (sinks, basins, covers)?
Yes, light scratches can be treated depending on the surface:
- Stainless steel: small scratches can be professionally refurbished by Suter service.
Tip: for an assessment, contact our customer service.
Can dents be removed (sinks, basins, covers)?
In some cases, light dents can be repaired:
- Stainless steel: repair is possible depending on the surface but must be assessed by a Suter specialist.
Tip: for assessment and repair, contact our customer service.
Accessories & Spare Parts
Where can I find suitable accessories for my sink?
Suitable accessories for your sink or basin can be found on suter.ch under the “Accessories” section.
Which spare parts can I order from Suter?
At Suter, you can order various spare parts for your products:
- Sinks and basins: strainers, plugs, seals, control knobs, covers, dispensers, pull knobs, and more.
- Spare parts for Samsung and LG appliances.
Spare parts are model-dependent and available for all common models.
Tip: check your product’s page in the webshop or contact our customer service to find the appropriate spare part.
Are there waste bowls, chopping boards, or inserts that fit my model?
Yes, for many Suter sinks and basins, suitable accessories are available:
- Waste bowls, chopping boards, and inserts specifically designed for each model.
- You can find the matching parts under Accessories on the product page or on suter.ch under Products → Accessories.
Tip: check the material and dimensions to ensure the accessory fits perfectly.
How do I know which spare part belongs to my sink, basin, or faucet?
To find the correct spare part for your sink, basin, or faucet, follow these steps:
- Check the model designation of your item. This can be found in the product documentation.
- On suter.ch, spare parts are listed on the respective product page.
- If in doubt, our customer service can help identify the correct spare part quickly and easily.
Tip: note the model and material before ordering spare parts to avoid mistakes.
Orders, Delivery & Warranty
How can I order products?
Suter products can be ordered in various ways:
- Online: via the webshop at suter.ch (some products only available through trade partners).
- Trade partners: in Switzerland and Liechtenstein via authorized retailers.
- Direct contact: for questions or custom orders, our customer service will assist you.
How long does delivery take?
Delivery times vary depending on the order method and product type:
- Online: 4–5 working days for in-stock products.
- Trade partners: delivery times depend on the retailer and availability.
- Special/custom-made products: longer delivery times possible – exact details via customer service or retailer.
Is the product available?
The availability of each Suter product is shown directly on the product page under “Availability”.
If you have any questions about delivery times or ordering options, our customer service team will be happy to assist you.
Can I return an item? How much credit will I receive?
Returns are possible subject to prior agreement with Suter Inox AG. Returns are made at the customer’s own cost and responsibility. For goods in perfect condition and in their original packaging, a credit of up to 80% of the product value will be granted.
Custom-made items and non-catalogue items are excluded from returns.
Who can I contact for complaints or service enquiries?
For complaints or service enquiries, please contact our customer service directly.
Use the contact form on suter.ch or send an email to info@suter.ch.
Our team will review your request and support you quickly and efficiently.
How and where can I report defective goods?
Defective goods or transport damage must be reported immediately upon receipt of the delivery. Please have the following information ready: item number, delivery note or invoice number, and a brief description of the damage (ideally with photos).
How to report a defect:
- Use the contact form on suter.ch under Service > Customer Service & Support
- Or contact Suter customer service directly by email at kundendienst@suter.ch or by phone on +41 58 263 64 80
According to the Terms and Conditions, section 9 – Warranty and complaints, the report must be submitted within 5 days of delivery in order to assert any claims.
Who should I contact for a product outside the warranty period?
Even after the warranty period has expired, we are still here to help. Please contact our customer service team – we will check whether a repair, replacement solution or a chargeable service is possible.
- Email: kundendienst@suter.ch
- T +41 58 263 64 80
What warranty applies to sinks, bowls, traded goods and custom-made products?
Suter Inox AG provides a 2-year warranty from the date of delivery on all Suter products and their accessories, covering materials and proper functioning (in accordance with the Terms and Conditions, section 11).
For traded goods (e.g. taps, appliances, etc.), the warranty conditions of the respective manufacturer apply (in accordance with the Terms and Conditions, section 11.1).
Note: The warranty is valid only if the products are used, installed and maintained correctly.